We are very sorry to learn that your Water Garden is damaged. We will send you a new tank asap and appreciate your patience and understanding as we resolve this. Please email us a photo of the damage and your mailing information. We would also appreciate as much of the following details so that we can make improvements to our manufacturing and shipping process.
When did you purchase the Water Garden?
What store or website did you purchase from?
How long did shipping take if you ordered online?
What carrier delivered your Water Garden?
If not damaged during shipping:
How long were you using the Water Garden?
What heater were you using?
Any decorations in the tank? Any other thoughts on why the tank cracked?
Should you need anything else or have any additional questions or feedback, please don't hesitate to ask.
We look forward to hearing back and making sure your new tank is delivered asap!