Thank you for taking the time to reach out. We'll send you new seeds out ASAP to grow in your existing products. Simply confirm with your mailing info.
Also, seed germination is highly dependent on properly-moist soil. The top 1" of soil should be moist, but not overly soaked for good germination. We recommend using a spray bottle daily until your seeds germinate to keep that top soil moist but not water-log the whole can.
These will need full-sun to thrive. If you don't have a sunny, south-facing window in your house, you'll experience 1000x more growth by investing in a small grow light. You can put them outside as well in the full, direct, sun.