Hi,


Thank you for your email. If you would like to return this product our return policy is as follows:

All Products Purchased on backtotheroots.com

We hope you enjoy all products purchased at backtotheroots.com, but understand that sometimes returns and refunds are necessary. If we shipped you the wrong product, or your order arrived damaged we're sorry! We will send a replacement or refund you for your purchase. Please email within 30 days of receiving your order for a replacement or refund.

If you ordered the wrong item, or simply changed your mind we will refund you for your purchase (minus the shipping charges), provided the returned item(s) are received back in their original packaging and in new condition. When your return is received, you will be issued a refund to your credit card. You will be responsible for the return shipping costs of non-defective merchandise.

Please contact our Community Happiness Team at contact@backtotheroots.com for customer support and ship returns to:

Back To The Roots

RETURNS (Your Order #)

100 Webster Street Suite 200
Oakland, CA 94607


Water Garden Returns and Refunds

The Back to the Roots Water Garden may be returned for a refund or exchange within 30 days of the order date. (The order date can be found on your order notification provided to you via email). The Water Garden must be returned in like-new, resalable condition. Shipping charges are non-refundable. The customer is responsible for return shipping costs of non-defective merchandise.